Customer Bill of Rights

1. You deserve the best service - we pledge that our primary service employees are ASE certified.
2. You deserve fair and honest treatment, so all of our prices are posted and we will not perform work that you haven't approved.
3. You deserve proof that what we say is wrong was wrong, so you may examine all parts removed and replaced in your vehicle.
4. You deserve a comfortable waiting room, so we provide one for your convenience.
5. You deserve the chance to make good use of your time, so we offer transportation, within five miles, to home or work while we service your vehicle.
6. You deserve pricing options, so we carry several brands of tires and give you the pros and cons of each one before you choose the one that is right for you.
7. You deserve courtesy and respect, so every one of our employees is friendly and helpful to you.
8. You deserve a fair deal, so all of our service work is guaranteed for 90 days, 3000 miles, whichever comes first.
9. You deserve a chance to make any complaint or compliment you wish, so management personnel is available to talk with you.
10. You deserve the BEST - and that's why Bastian Tire & Auto Service has survived and thrived as an independent tire dealer since 1958 - BECAUSE YOU'RE RIDING ON OUR GOOD NAME!